Effective Date: April 2, 2025
At Casino Days, we are committed to providing a safe, fair, and enjoyable online gambling experience. While gaming can be a fun form of entertainment, we recognize that, for some individuals, it may lead to harmful behavior or gambling-related problems. Our Responsible Gaming Policy outlines our commitment to promoting safe gambling practices and providing tools and resources to help players stay in control.
1. Our Commitment
Casino Days supports responsible gambling by:
- Promoting awareness of problem gambling
- Providing tools to help customers manage their behavior
- Training staff to identify and assist at-risk individuals
- Collaborating with professional support organizations
- Ensuring gambling is not accessible to minors
2. Responsible Gaming Tools
We offer the following tools to help players manage their activity:
a. Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much you spend.
b. Loss Limits
Set limits on the amount you can lose over a specific period.
c. Session Time Limits
Receive alerts or automatically log out after playing for a set period.
d. Reality Checks
Enable periodic pop-up reminders to keep track of time spent gambling.
e. Self-Exclusion
If you feel you need a break, you can:
- Temporarily suspend your account for 24 hours to 6 months
- Permanently self-exclude yourself from our services
Self-exclusion is immediate and cannot be reversed during the chosen period.
To activate any of these tools, please visit your account settings or contact [email protected].
3. Identifying Problem Gambling
Signs of problem gambling may include:
- Gambling beyond your means
- Chasing losses
- Withdrawing from family or friends
- Feeling guilt or anxiety related to gambling
- Hiding gambling activity or lying about time or money spent
- Using gambling as a way to escape problems or negative emotions
If you or someone you know shows these signs, it’s important to seek help.
4. Support and Resources
If you’re struggling to control your gambling, we encourage you to seek professional support. Here are some confidential and free resources:
- Gambling Helpline New Zealand: 0800 654 655 / www.gamblinghelpline.co.nz
- Problem Gambling Foundation: www.pgf.nz
- Gamblers Anonymous: www.gamblersanonymous.org
- BeGambleAware (UK-based, also supports international users): www.begambleaware.org
5. Protection of Minors
Casino Days strictly prohibits access to our services by anyone under the age of 18. We use identity verification tools to prevent underage access and recommend parents use filtering software such as:
- Net Nanny: www.netnanny.com
- CyberPatrol: www.cyberpatrol.com
- Qustodio: www.qustodio.com
If you suspect a minor is using our platform, please notify us immediately at [email protected].
6. Employee Training
All Casino Days employees and support staff are trained to:
- Recognize signs of problem gambling
- Interact sensitively and responsibly with at-risk users
- Offer guidance on available tools and resources
- Escalate serious concerns to our Responsible Gaming Team
7. Final Note
We encourage all players to:
- Treat gambling as entertainment, not a source of income
- Only gamble with money you can afford to lose
- Take regular breaks and set limits
- Never gamble when under stress, intoxicated, or depressed
At Casino Days, your well-being comes first. We’re here to support you on every step of your gaming journey — responsibly.
8. Contact
For questions, help with account limits, or support regarding responsible gaming:
Casino Days – Responsible Gaming Team
📧 Email: [email protected]
🏢 Address: 21 Park Street, Maidstone, Upper 5018, New Zealand
